Effective Date: 23rd January 2025
Welcome to DotStudio.uk ("we," "our," or "us"). By accessing or using our website (the "Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site.
1. Use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms. By using the Site, you agree to:- Provide accurate and complete information when filling out forms or submitting requests.
- Refrain from engaging in any activity that disrupts or interferes with the Site’s functionality.
- Not use the Site to upload or distribute any harmful, illegal, or malicious content.
2. Services Offered
We provide bespoke design and development services, including, but not exclusive to the following:
Free ConsultationThis is redeemable for a period of up to 1 hour at a time that is convenient to all parties. This offer is limited to one consultation per person. As a result of the consultation we may agree to do a free UX/Design audit of your website or software, or if that is not a step that is needed we may discuss your requirements for work and how we can work with you within the scope of our paid services.
Free Website RedesignThis service is available to a limited number of customers and is subject to availability. We reserve the right to withdraw this offer at any time. This offer is limited to one per person. The free website redesign is limited to a single page, which will include an initial scoping exercise, one redesign version of that page, and a call to discuss your thoughts on the redesign. Additional pages or work beyond this scope will require payment, which will be discussed and agreed upon prior to proceeding. We endeavour to provide a design of the highest quality, equal to that offered to paid customers.
Paid ServicesWe also offer other paid services, which are outlined on our services page. Prices for these services will be quoted after a discussion about requirements and expectations. While we aim to provide explicit and accurate quotes, unforeseen circumstances such as changes to requirements, timescales, brief, or scope of work may lead to additional costs. Any additional costs will be communicated and agreed upon before further work proceeds.
Paid services will be governed by a formal agreement or statement of work, which will outline specific deliverables, timelines, and payment terms.
3. Website Ownership Verification
By submitting a website for consultation or redesign, you confirm that you are the owner of the website or have the necessary authorisation to request changes to it. We reserve the right to request proof of ownership or authorisation before commencing work. Acceptable forms of proof may include, but are not limited to:
- Email contact from an address associated with the website’s domain.
- Uploading a specific file to the website.
- Providing domain registration or hosting account details.
4. Intellectual Property
All content, designs, text, graphics, logos, and other materials on this Site are the intellectual property of DotStudio.uk, unless otherwise stated. You may not copy, reproduce, distribute, or create derivative works from any content on this Site without prior written consent.
5. Limitation of Liability
We strive to provide accurate and up-to-date information on the Site; however, we do not warrant the completeness or accuracy of the information provided. To the maximum extent permitted by law, we are not liable for any damages, including but not limited to:
- Loss of data, revenue, or profit arising from your use of the Site.
- Issues caused by third-party links or services accessed via the Site.
This limitation of liability applies to the fullest extent permitted by applicable law.
6. Third-Party Links
The Site may include links to third-party websites for your convenience. We do not endorse or take responsibility for the content or practices of these third-party sites. Accessing them is at your own risk.
7. User-Generated Content
If you submit any content (e.g., feedback, reviews, or testimonials) to the Site, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for promotional or other purposes.
8. Termination
We reserve the right to terminate or suspend your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
9. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with the updated Effective Date: 23rd January 2025. Continued use of the Site after such changes constitutes your acceptance of the new Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute, both parties agree to make reasonable efforts to resolve the matter amicably before pursuing legal action.
11. Payment Terms and Refund Policy
Payment Terms:- Invoices are payable within 30 days of the invoice date.
- Late payments will incur a 5% monthly interest charge on the outstanding balance.
- We accept payment via bank transfer and PayPal.
- For consultation and design services, refunds are only available if we fail to deliver the agreed-upon services as specified in the statement of work.
- Refund requests must be submitted in writing within 14 days of service completion.
- Partial refunds may be issued at our discretion for unsatisfactory work, up to 50% of the total service cost.
- Work outside the original scope of the agreement will require a new contract or additional agreement, which must be agreed upon before such work begins.
- Requested changes outside the original scope of work.
- Services that have been fully completed to the agreed specifications.
- Cancellations made after work has commenced.
12. Contact Us
If you have any questions about these Terms, please contact us at hello@dotstudio.uk or by using our contact form.
By using this Site, you acknowledge that you have read, understood, and agreed to these Terms of Service.